Refund Policy

1. Our 14-day money-back promise

If you are not happy with Retempla, ask for a refund within 14 days of your purchase and we will refund it in full. You do not need to give a reason. This covers:

• the first payment of any monthly subscription plan; and
• any one-off credit pack.

Monthly renewal payments after the first are not normally refundable, but you can cancel at any time so that you are not charged again (see section 4). If something has gone wrong with a renewal, for example you meant to cancel and forgot, email us and we will look at it fairly.

The free trial costs nothing, so there is nothing to refund.

2. How to ask for a refund

Email support@retempla.com from the address you use to sign in, saying which purchase you would like refunded. You can also ask Paddle, our payment provider, directly at paddle.net, using the details on your receipt.

3. What happens next

• Your purchases are sold by our reseller Paddle.com, the Merchant of Record for all our orders, so the refund is paid back by Paddle to the card or payment method you used. It usually arrives within 5 to 10 working days, depending on your bank.
• A refunded credit pack: the credits it added are removed from your account. If some were already used, your credit balance can go below zero until you top up.
• A refunded subscription payment: the subscription is cancelled and your plan ends, so its monthly allowance is no longer available.
• Documents you have already converted are yours to keep.

4. Cancelling a subscription

You can cancel at any time from your account page. Cancelling stops future payments. Your plan stays active until the end of the month you have already paid for, and is not renewed after that. Purchased credits stay on your account and do not expire.

5. Your other rights

This policy is in addition to any rights you have under the law, and to Paddle's own buyer terms. Nothing in it takes those rights away.

6. Contact

Retempla is a trading name of Caoilfhinn Atkinson, a sole trader based in Ireland, of Old Orchard House, Ballyare, Ramelton, Co. Donegal, Ireland. Email: support@retempla.com